MOSbox

Delete your MOSbox account

Studios

Sign in, open Settings, then Delete my account. You can download your records first.

Couples

Sign in, open your Vault, then Delete my account.

What's deleted and what's kept

For a studio — deleted right away:

  • your sign-in
  • your studio's settings, templates, automations and scheduler
  • leads, contacts, notes, tasks, messages and emails
  • documents that weren't signed, and unpaid invoices
  • files you haven't delivered, and files your couples removed from their Vault
  • everything in Files, and branding images your couples won't see
  • your Gmail connection

For a studio — kept, and why:

  • Photos and films you delivered stay with your couples, under MOSbox's Forever commitment (Terms, section 14). They keep full access for at least 90 days from the day you delete.
  • Your couples' signed documents and payment receipts stay in their Vault as their own record (Terms, section 25).
  • Payment records are kept for at least seven years, for tax records.
  • Your Stripe account is yours and stays open. Payouts still arrive, and you can refund past payments from your Stripe Dashboard.

For a couple:

  • If you're the last owner on your Vault, it closes: every photo and film in it is removed for you, and anyone you invited to view it loses access. Studios still on MOSbox keep their copies.
  • If another owner is on your Vault, only your access ends. The other owner keeps everything.
  • Studios keep their own records of your projects, such as contracts, invoices and messages. To have those deleted, ask the studio.

Can't sign in?

Email [email protected] from the email address on your account. We'll confirm it's you and delete it within 30 days.

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